Contact
If you want to contact us, kindly fill the form bellow to leave us a message and we will get back to you as soon as possible.
Contact Us
Telephone: +962 6 5657 542/1
Toll Free at: 0800 22 986
Fax: 00962 6 5656831
E-mail: info@ne.jo
Our Location is at:
Shmaisani
Naser Bin Jamil Street; Building # 76
Address by Mail:
National Express Card
P.O.Box 941172
Amman 11194
Jordan
In order to improve the services provided by our company and enhance the partnership with our customers, we at National Express are keen to provide our customers with the opportunity to submit complaints through the following means:
• Customer Complaints Unit phone 06-5657541/129
• In person by visiting the Customer Complaints Unit in the General Administration building during official working hours.
• Through the Customer Complaints Unit email complaint@ne.jo
• Fax number 06-5656831
• Through the complaints box available at the branch.
Complaint processing period:
Dear customer,
Please note that we will respond to the complaint within a maximum of (10) working days from the date of receipt of the complaint, unless the nature of the complaint requires a longer period, and in all cases the time period for responding to the complaint will not exceed (30) working days from the date of submitting the complaint, and you will be notified of this.
If you are not satisfied with the response to the complaint, you can resort to the Central Bank of Jordan or the judiciary, noting that you can contact the Central Bank of Jordan through the following means:
• The website of the Central Bank of Jordan.
• The e-mail of the Financial Consumer Protection Department: fcp@cbj.gov.jo.
• Call (064630301) or visit the Central Bank of Jordan.